Hillsborough County Public Schools Business
Action Item

DATE: Tuesday, June 15, 2010
TO: School Board Members
FROM: MaryEllen Elia, Superintendent

SUBJECT / RECOMMENDATIONS

Approve Contract with CorTechs, Inc. to Implement CA Service Desk Application for Student Planning and Placement Office (Administration Division)

EXECUTIVE SUMMARY

The Student Planning and Placement office is in need of a telephone call routing system to improve efficiencies within the department. The CA Service Desk application will track and route calls as desired and offers reporting capabilities to analyze caller data. This system is similar to one implemented in the Transportation Department last year that improved the quality of service to customers.

ANNUAL DISTRICT GOAL(S) AND CRITICAL SUCCESS FACTOR(S)

* Motivate students to become responsible learners, * Challenge and support all students with an appropriate curriculum, * Align financial resources to support the district’s strategic goals, * Demonstrate best financial practices

FINANCIAL IMPACT (Budgeted: Yes)

The amount of $50,000 will be funded through the Voluntary Public School Choice Grant.

EVALUATION

SUBMITTED BY: Dallas D. Cooper, GM, Business Process Improvement
 Dr. Pansy Houghton, Director, Student Planning and Placement

Lewis A. Brinson
Assistant Superintendent for Administration
(813) 272-4071
Gretchen Saunders
Chief Business Officer
(813) 272-4270
A 5.26
Hillsborough County Public Schools (Florida) * Mtg.#20100615_402 * Section A Item# 5.26