The site progress report was created to provide SNS managers with a “snapshot” that would clearly paint a picture of whether a program was successful, or needed improvement. Whereas not one KPI tells the whole story, collectively they can show how well a manager is supervising a school meal program. The report included goals for revenue and expenditures, based on each school’s individual circumstances, historic performance, and potential. Goals were compared to actual monthly data to indicate progress or the need for improvement. Furthermore, the report provided useful feedback to the manager such as “good job” or “do this” to correct an identified problem. Overall, using KPIs has contributed to the financial strength of the SNS program. 

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